In-house average weekday ridership for June was 2,962, up by 6.20% from last year. Supplemental providers average weekday ridership was 416, up by 15.07%. Combined in-house and supplemental providers average weekday ridership was 3,377, up by 7.22%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 34,705 boardings, up 3.41% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 90.91% for June. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 91.64%. On-time performance for trips with a desired arrival time was 58.14% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 94.57% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of June, Handi-Van operated 70,087 trips including 6,136 trips that were longer than one hour in trip time. The analysis found that 78.70% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 402 or 6.55% of these trips were more than 15 minutes longer than comparable fixed-route trips. 905 or 14.75% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 82.28% for June, up by 10.96% from last year.
Over the month of June, reservationists answered 39,250 calls. Of those calls, 93.65% were answered within 3 minutes, and 98.33% were answered in 5 minutes.
| "June FY2025" | "June FY2024" | "June FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2025" | "12 Month FY2024" | "12 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 88,396 | 79,221 | 97,923 | 11.58% | 1,053,087 | 1,018,382 | 1,197,533 | 3.41% | 1,197,533 | |
| Average Weekday Ridership | 3,377 | 3,150 | 3,794 | 7.22% | 3,316 | 3,225 | 3,856 | 2.84% | 3,856 | |
| Unique Riders During the Month | 5,534 | 5,289 | 5,779 | 4.63% | 5,595 | 5,381 | 5,810 | 3.98% | 5,810 | |
| Cost per Revenue Hour | $117.88 | $129.07 | $92.08 | -8.67% | $117.20 | $114.99 | $87.76 | 1.92% | $87.76 | <= $90 |
| Cost per Passenger Trip | $55.61 | $61.93 | $40.75 | -10.21% | $55.26 | $53.88 | $39.61 | 2.57% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.04 | $8.69 | $6.10 | -7.50% | $8.12 | $7.89 | $5.87 | 2.99% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.12 | 2.08 | 2.26 | 1.71% | 2.12 | 2.13 | 2.22 | -0.63% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.86% | 2.74% | 4.18% | 0.11% | 2.82% | 3.05% | 4.30% | -0.23% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 79.10% | 77.96% | 76.41% | 1.14% | 77.08% | 77.87% | 75.93% | -0.79% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.73% | 0.78% | 2.13% | -0.05% | 0.81% | 0.72% | 2.14% | 0.09% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.09% | 0.14% | -0.05% | 0.04% | 0.03% | 0.12% | 0.00% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 90.91% | 89.30% | 88.03% | 1.61% | 88.70% | 88.82% | 87.99% | -0.13% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 91.64% | 90.08% | 90.16% | 1.56% | 89.51% | 89.54% | 90.13% | -0.04% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.52% | 1.31% | 0.64% | -0.79% | 0.81% | 0.91% | 0.78% | -0.09% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.14% | 57.64% | 63.44% | 0.50% | 58.10% | 56.35% | 60.91% | 1.75% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 78.70% | 75.69% | 69.89% | 3.01% | 73.98% | 73.89% | 68.69% | 0.09% | 68.69% | 50% |
| Excessive Trip Length | 6.55% | 8.60% | 12.47% | -2.05% | 9.24% | 9.04% | 13.17% | 0.21% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.13% | 4.51% | 4.40% | -0.38% | 4.27% | 4.22% | 4.44% | 0.05% | 4.44% | < 5% |
| Advance Cancellation Rate | 20.41% | 21.54% | 22.60% | -1.14% | 21.11% | 20.52% | 23.11% | 0.60% | 23.11% | < 15% |
| Missed Trip Rate | 0.67% | 1.77% | 0.81% | -1.10% | 1.03% | 1.14% | 0.95% | -0.11% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 1.92 | 1.88 | 1.58 | 2.14% | 2.24 | 2.44 | 1.57 | -8.03% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 98.33% | 95.99% | 43.43% | 2.34% | 99.15% | 97.84% | 50.30% | 1.31% | 50.30% | 99% |
| Vehicle Availability | 82.28% | 71.32% | 83.86% | 10.96% | 76.48% | 72.94% | 86.16% | 3.54% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
